Frequently Asked Questions
Everything you need to know about shopping with Lilac St.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, a second email will be sent containing your tracking number and a link to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Lilac St. ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your products covered by a warranty?
Most of our hardware and lifestyle products come with a one-year limited manufacturer warranty against defects. Please check the specific product page for detailed warranty information.